Refund & Return Policy

Last updated: June 23, 2026

This Refund & Return Policy explains how returns, replacements, and refunds are handled for purchases made on https://fankaronline.net. Please read it carefully before requesting a return or refund.

Not legal advice: This policy is provided for general business information and does not guarantee legal compliance.

1) Return and refund eligibility

• Items may be eligible for return or replacement if they are damaged, defective, incorrect, or missing from the parcel.
• To be eligible, items should be unused, in original packaging, and include any accessories, tags, or inserts received.
• Requests should be raised as soon as possible after delivery to help us investigate with the courier and inventory checks.

2) Damaged, defective, or wrong item received

If you received a damaged/defective item or the wrong product, contact contact@fankaronline.net with:

• order number
• photos of the item and outer packaging
• a brief description of the issue

We will guide you with the next steps, which may include a return pickup (where available), replacement, or refund, depending on stock and the specific case.

3) Non-returnable items

Some items may not be eligible for return due to hygiene, safety, or category limitations. Examples may include:

• items marked as final sale or non-returnable on the product page
• items with broken seals or used/altered products
• personal care or hygiene items once opened (where applicable)

If you are unsure whether your item is returnable, contact contact@fankaronline.net for case-specific guidance.

4) How to request a return, replacement, or refund

• Email us at contact@fankaronline.net with your order number and issue details.
• Wait for confirmation and instructions before sending an item back to avoid delays or lost parcels.
• If a return is approved, pack the item securely in its original packaging (or equivalent protective packaging) to prevent damage in transit.

5) Inspection and approval

• Returned items may be inspected upon receipt.
• If inspection confirms eligibility (for example, wrong item, verified defect, or damage not caused after delivery), we will proceed with a replacement or refund as applicable.
• If the returned item is used, incomplete, or not the same item shipped, the return may be declined and the item may be sent back.

6) Refund method and timing

• Refunds are typically issued to the original payment method where possible, or via an alternative method agreed with you (for example, bank transfer), depending on how the order was paid.
• Refund processing time can vary based on payment method, banking timelines, and verification steps. We aim to process approved refunds within a reasonable timeframe after inspection/approval.

7) Exchanges and replacements

• If you prefer an exchange/replacement and stock is available, we may offer a replacement item instead of a refund.
• If the replacement item is unavailable, we may offer an alternative solution such as a refund or store adjustment, depending on the case.

8) Shipping costs for returns

• If the return is due to our error (wrong item shipped) or a verified defect/damage, we may cover return shipping or arrange a pickup where feasible.
• If a return is requested for reasons not related to our error (for example, change of mind), return shipping costs may be your responsibility, and the original shipping fee (if any) may not be refundable.
• Availability of pickup depends on your location and courier serviceability.

9) Orders refused or undeliverable

• If an order is refused at delivery or returned to origin due to incorrect address/phone details or customer unavailability, applicable courier charges may be deducted from any refund, where applicable.
• For help in such cases, contact contact@fankaronline.net.

10) Need help?

If you need case-specific help with a return, replacement, or refund, contact our support team at contact@fankaronline.net and include your order number and details of the issue.