Privacy Policy

Last updated: June 23, 2026

This Privacy Policy explains how Fankar Online (“we”, “us”, “our”) collects, uses, shares, and protects your information when you visit or purchase from https://fankaronline.net (the “Site”).

Not legal advice: This policy is provided for general business information and does not guarantee legal compliance.

1) Information we collect

We collect information to process orders, provide customer support, and improve the shopping experience. This may include:

Order and account information: name, phone number, email address, shipping/billing address, and order history.
Payment-related information: payment method and transaction references. If you pay through a third-party payment provider, sensitive payment details are handled by that provider under their own terms.
Device and usage data: basic technical data such as IP address, browser type, pages viewed, and approximate location derived from IP (for security and analytics).
Customer support communications: messages you send to us and our replies.

2) How we use your information

Order processing: to confirm, fulfill, ship, and deliver your orders and to contact you about delivery or order issues.
Customer support: to respond to inquiries, manage returns/refunds, and resolve complaints.
Security and fraud prevention: to detect suspicious activity and protect the Site and customers.
Site improvement: to understand how customers use the Site and improve performance and product offerings.
Communications: to send important service messages about your order or account. Marketing messages (if any) are sent based on available options and your preferences.

3) Cookies and basic analytics

We may use cookies and similar technologies to keep the Site working properly and to support basic analytics. Cookies may help with:

remembering items in your cart and session preferences
understanding site traffic and performance
reducing fraud and improving security

You can control cookies through your browser settings. Disabling cookies may affect certain Site features (such as cart or checkout).

4) How we share information

We share information only as needed to operate our ecommerce business. This may include sharing with:

Delivery and logistics partners: to ship your order (such as your name, phone number, and address).
Payment providers: to process payments and prevent fraud.
Service providers: hosting, analytics, communications, and order management tools that help us run the Site.
Legal and compliance needs: if required by law, regulation, court order, or to protect rights and safety.

We do not sell your personal information as a standalone customer list.

5) Data retention

We keep personal information for as long as needed to provide services, maintain business records, comply with applicable requirements, resolve disputes, and enforce our policies. Retention periods can vary depending on the type of data and purpose.

6) Security

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7) Your choices and rights

Depending on your situation and applicable practices, you may request to:

access or correct your account and order information
request deletion of certain information where it is not required for order records or legal purposes
opt out of non-essential communications where applicable

To make a request, contact us at contact@fankaronline.net. For case-specific help, please include your order number and the email/phone used at checkout.

8) Children’s privacy

The Site is intended for general audiences and is not directed to children. If you believe a child has provided personal information to us, contact contact@fankaronline.net so we can review and take appropriate steps.

9) Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

10) Contact

If you have questions about privacy, data requests, or need case-specific support, contact us at contact@fankaronline.net.